If Imperial Claims Consultants has agreed to act for you on a No Win No Fee basis, the terms of that arrangement will be explained to you before you decide whether to appoint us.
For suitable property insurance claims, we may be able to provide our claims service on a No Win No Fee basis.
The precise terms of our service and any circumstances in which a fee or other payment may become due will be set out in the relevant agreement before we begin chargeable work.
What does No Win No Fee mean?
Where we have specifically agreed to act for you on a No Win No Fee basis, whether our professional fee becomes payable will depend on the terms of the agreement entered into with you.
We will explain the charging arrangement clearly before you decide whether to proceed.
You should read the relevant agreement carefully and ask us about anything you do not understand before appointing Imperial Claims Consultants.
Are all claims handled on a No Win No Fee basis?
No.
Not every property insurance claim will be suitable for our No Win No Fee service.
Following an initial review of your situation, we will explain whether we may be able to assist and the basis on which our service may be offered.
Depending on the circumstances, we may be able to offer our No Win No Fee service, provide professional assistance for an agreed fee or tell you that we are unable to take on the claim.
What if you offer to assist me for an agreed fee?
In some circumstances, we may be able to provide professional claims assistance but not on a No Win No Fee basis.
If this applies, we will explain the service we can provide and confirm the proposed fee or the basis on which the fee will be calculated before any chargeable work is undertaken.
You can then decide whether you wish to proceed.
Will you explain the costs before I appoint you?
Yes.
We will explain the basis of our service and any fees or charges before you decide whether to appoint Imperial Claims Consultants.
The precise arrangement will depend on the circumstances of your claim and the service we are able to provide.
We believe you should understand how our service works and what you may be required to pay before you decide whether to appoint us.
Where can I find more information about your fees?
Please see our FAQ “What will it cost me?” for a wider explanation of the different ways in which our service may be offered.
If you are considering appointing Imperial Claims Consultants, we will explain the proposed arrangement for your particular circumstances before you decide whether to proceed.
