Burst or Frozen Water Pipes? Let us help you with your Burst Water Pipe Insurance Claim!

If you are a homeowner, landlord, investor and/or a business owner and have suffered an insured loss arising from any of the following:

Fire
Impact Damage
Malicious Damage
Flood
Escape of Water
Storm
Subsidence, heave or landslip
Earthquake
Third party liability claims

Then we as Loss Assessors can help you with all your property damage claims by managing your entire insurance claims process as well as arranging to have the reinstatement works carried out for you.

If our pool of approved and vetted contractors are used to carry out the reinstatement works then you won’t have any fees to pay us for our claims handling service because the contractor will pay us this.

Our role as a Loss Assessor is to work for you and we are thus your specialist helping to balance the scales of justice for you. You might not think that you need our service or the statement made just now seems somewhat over stretched but trust us based upon many years of experience, submitting an insurance claim is far from a smooth or a simple process, in our experience it can be quite a gamble!

An insurance claim can be time consuming; frustrating; genuinely stressful and have quite an impact on you, your tenants, your staff and your customers. Seriously!! Also, do appreciate that the insurers engage a Loss Adjuster to help them manage the insurance claim so it should be the norm for you to engage your own Loss Assessor.

If you don’t engage your own independent Loss Assessor then you leave yourself at the mercy of the insurer and their agent. In this case there won’t be anyone looking after your best interests and acting in good faith for you.

Imperial Claims Consultants are independent, experienced and highly respected Loss Assessors. With extensive industry experience you know that all your property damage claims in North England will be expertly managed.

Request a FREE Guide on making a Home or Business Insurance Claim

Our team of dedicated loss assessors is on hand to review your claim today.

Frozen Pipes?

If you notice that your water pipes have frozen, don’t panic – here’s a checklist of what to do next.

Turn off the stopcock – this prevents any more water from entering your home, so if there is a leak you haven’t spotted, it won’t cause a flood.
Carefully check your pipe for any splits – if you find one, call a plumber. If not, you can try gently thawing the pipes yourself.
If you find any splits, call our helpline during Office Hours: 0191 3755 729 or, Out of Office Hours: 07943 862190 to discuss next steps and how we can help you!
Start by emptying your pipes – flush the toilet and run your cold taps until no more water comes out
Gently warm the pipe – using a hot water bottle or a towel soaked in warm water. You can use a hairdryer too, but only on its lowest setting – too much direct heat could damage your pipes. Never pour boiling water over a frozen pipe – it’s a fast way to causing a serious split.

Flooded House?

If a burst water pipe floods your house, the first thing to worry about should be your safety.

Switch off the mains power at your fuse box – if water comes into contact with your electrics, it could give you a lethal shock or even start a fire.
Shut off the water supply to your home at the stopcock. Again, drain the pipes by running all your taps and flushing the toilet.
Now it’s time to get some help. Call our 24/7 helpline during Office Hours: 0191 3755 729 or, Out of Office Hours: 07943 862190 to discuss how we can help you.
If you can, take photographs/videos of the water damage at its worst. Your insurer’s Loss Adjuster could take several days to get out to your property, so make sure you document the water damage as much as possible when you make an insurance claim for a burst pipe.

Your insurer – or the Loss Adjuster they hire – will need to see the extent of the damage caused by the burst pipe to approve your insurance claim. This can include water damaged furniture and contents as well as any damage to the pipes, walls and floors. As tempting as it may be to start trying to get your life back on track, don’t throw out anything until the insurance company’s Loss Adjuster or your own Loss Assessor has said it is okay to do so.

We deliver a higher quality of works

Our dedicated claims team does more than ensure your claim is handled properly. Expert advice is given throughout regarding all repair work. Emergency repairs will be carried out to reduce damage and get you back on your feet as soon as possible. Ongoing settlement works can be carried out by our expert contractors who will transform your damaged property back to new.

Completed Projects

Our reputation as insurance claims consultants (aka loss assessors) matters to us, and our feedback reflects this. remember, we operate on a no win, no fee basis.

We consistentily score over 4 stars on google reviews. You can view various testimonials below, and you can also look at comments on facebook and twitter.

Imperial Claims Consultants

5.0

Based on 32 reviews

K M

16:20 23 Feb 22

Dav and the team did fantastic work for me when an escape of water happened in an empty rental property. The damage was horrendous and very overwhelming.From the outset Dav was reassuring and helpful and consulted at every stage.As expected the insurance company used a loss adjustor who did his best to chip away and invalidate the claim, this is where Dav came into his own in dealing with this and putting to bed the loss adjustors queries and issues. Dav then made sure that the property was returned in excellent shape and with the insurance company paying out everything they should of done. Without Dav Id have been many thousands of pounds worse off and would have had a massive head ache to deal with. I cant recommend this company enough I really cant!

Carol Alexander

13:55 24 Jul 19

Recently I had the call that all landlords dread - my house had been well and truly trashed! Bricks through windows, external doors damaged and carpeting extremely soiled by dogs. I was pointed in the direction of Imperial Claims Consultants. Within an hour of me being informed of the damage the representative from Imperial Claims Consultants had called me. He was patient and understanding and reassured me of the services that they would undertake on my behalf. I was assured I would have nothing to pay, not even the insurance excess. I was able to contact him at any time, including evenings and weekends. Every call/email was responded to on the same day. I was kept informed of every detail promptly and efficiently. The repair work was arranged and overseen by Imperial Claims Consultants.... I didn't have to deal with the insurance company directly, only to give permission for the loss assessors to work on my behalf. The whole stress of the situation was born by Imperial Claims Consultants until all the necessary repairs were completed. I recommend anyone to use this service, don't rely on the letting agents as often they don't have the expertise to deal with these problems. Call Imperial Claims Consultants and receive the best possible advice and supportread more

John Kerr

17:39 19 Mar 19

After a burst pipe flood making my house uninhabitable and 4 months getting nowhere with my insurance company's loss adjuster, Imperial Claims Consultants were recommended to me by a property contact. Since then all the work of negotiating the claim and managing the remedial works has been handled by them and paid in full by my insurer. Dav Kumar's regular updates on progress have been brilliant and I'm now back in a house as good as new.

Sukhjeet Singh

00:40 15 Jan 19

Imperial Claims Consultants assisted us with our insurance claim. We had an arson attack at our buy to let property. Our lovely property was truly badly damaged as a result of the fire and all the smoke damage. It was obviously a very concerning issue for us as a family and deeply stressful. From start to finish the service that was provided by Dav and his team was exceptional. If you ever rang them, they would pick up regardless of what time or day it was. We are very grateful for the help they gave us. We are extremely pleased with the settlement value. As landlords, homeowners and business owners we would recommend Imperial Claims Consultants to anyone and we would most certainly use them again if the need arose.

Andrew

12:43 16 Apr 18

I have used Imperial Claims Consultants service in the last few months and the claim has just been very successfully concluded. I am a landlord and live outside the UK.My property had been maliciously broken into and ransacked which resulted in a huge amount of damage. To further add to this nightmare the letting agents I had been using were not engaging!I thought OK, it can’t get any worse than this, so I will simply file an insurance claim (my first for a property) and begin to go forwards. The very first email and information sent concerning the claim was swiftly dealt with by my insurance company. However, from that point onward it became extremely torturous, as the insurance company appoints a loss adjuster (think private investigator!), and his job was clearly to act entirely... for the insurance company, to undermine and try to refute any claim! If I had not appointed Imperial Claims Consultants at that time I very much doubt that I would have been successful. The seemingly endless amount of questions, posed to me by the loss adjuster, as well as tons of evidence, copies of invoices & receipts, photographs, tenancy documents and so forth required, is an absolute minefield to try to do on your own. Imperial Claims Consultants expert knowledge and guidance together with their in-depth understanding of the insurance policy’s nuances and fine print, along with a considerable amount of time, lead me to that successful outcome.The truly wonderful thing in all this? It didn’t cost me anything and Imperial Claim Consultants dealt with everything, seamlessly. You can imagine the constant thoughts and worry I had before involving Imperial Claim Consultants; was I covered by the policy? And if the insurers didn’t cover my loss how would I have been able to make good the extensive damage and repairs needed, and all this from outside the UK!I truly hope in relating this experience it will help others avoid the numerous pitfalls and great anxiety associated with a typical claim. My advice and sincere recommendation is to NOT go it alone but to use Imperial Claims Consultants; you need look no further as they are exemplary loss assessors for your insurance claim.read more

Darren Middleton

16:44 12 Feb 17

Imperial Claims Consultants Ltd provide an invaluable service and expertise to anyone who suffers any property related insurance claim. They work for you and not your insurance company, ensuring your claim is processed as quickly as possible and you claim for everything required.They managed an insurance claim for my family which took away the stress of dealing with paperwork and administration. They liaised with me every step of the way and once a settlement figure was offered it was discussed with me for my agreement. This figure was much greater than I had initially anticipated.Once the funds had been issued by my insurance company, Imperial Claims carried out all works required in no time at all. Their trades persons were polite and their workmanship was superb and my... property was home again in no time. A huge plus was that this service cost me absolutely nothing, Imperial Claims even paid my insurance excess of £175! It sounded too good to be true initially but their service didn't cost me a penny.I would not hesitate to recommend Imperial Claims Consultants for anyone who has the unfortunate experience of needing to make any kind of property or building insurance claim.. Not sure where I would be without their wonderful help.read more

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Burst Water Pipe Insurance Claims