When you suffer significant property damage, you need someone who is focused on helping you through the insurance claims process. That’s where Imperial Claims Consultants may be able to help.
We act on behalf of policyholders, not insurance companies.
Every property insurance claim is different, and the support we provide will always depend on the circumstances of the loss, the terms of your insurance policy and the evidence available.
Where we are appointed, our role may include:
- helping reduce the stress and administrative burden of the claims process;
- helping you understand your responsibilities under your insurance policy;
- reviewing the circumstances and extent of the loss;
- identifying relevant heads of loss and supporting evidence;
- liaising with insurers, loss adjusters, surveyors and other relevant parties involved in the claim; and
- where appropriate, helping coordinate the recovery and reinstatement process.
Why do people appoint Imperial Claims Consultants?
Many of our clients tell us they simply wanted someone experienced to guide them through what can often be a stressful and unfamiliar process.
Property insurance claims can involve policy wording, inspections, reports, meetings, evidence gathering and ongoing communication with insurers and their appointed representatives.
Our role is to help you understand the process, represent your interests where appointed and provide professional guidance throughout your recovery.
Every claim is different
Not every insurance claim requires a loss assessor.
Some claims are straightforward and can be managed directly between the policyholder and the insurer.
Others are more complex or time-consuming, and you may decide that independent professional assistance would be beneficial.
Whether we are able to help will always depend on the individual circumstances of your claim.
What happens next?
If you think you may benefit from independent professional claims assistance, contact Imperial Claims Consultants for an initial review.
We’ll discuss what has happened, explain whether we believe we may be able to help and answer any questions you may have before you decide whether to appoint us.
If we don’t believe our involvement is likely to add value or that we are the right organisation to assist, we’ll tell you honestly.
What about your fees?
The basis on which our service may be offered will depend on the circumstances of your claim.
Before you decide whether to appoint Imperial Claims Consultants, we’ll explain clearly how our service works and any fees or payment arrangements that may apply.
For a full explanation, please see our FAQ:
“What will it cost me?”
