Every loss assessor operates differently. What makes Imperial Claims Consultants different is the way we help guide our clients from the initial damage through to recovery.
Many firms focus primarily on the insurance claim itself. Our approach goes further by helping clients navigate the wider recovery process that often follows significant property damage.
Our Recovery approach
At Imperial Claims Consultants, we work closely with M&D Specialist Cleaning Services and M&D Building & Construction North East Ltd.
Together, our approach is built around three simple principles:
We Lead
Imperial Claims Consultants manages the insurance claim from the outset.
Where appointed, we can help review your policy, liaise with your insurer and loss adjuster, coordinate the claims process and provide professional guidance throughout your recovery.
We Rescue
Where specialist cleaning, drying, decontamination or emergency response services are required, M&D Specialist Cleaning Services can provide those services where appropriate.
We Restore
Where repair or reinstatement works are required, M&D Building & Construction North East Ltd, together with its carefully selected network of approved subcontractors, can undertake or coordinate those works where appropriate.
One recovery. One team.
Significant property damage often involves numerous different professionals.
Instead of trying to coordinate multiple organisations yourself, our aim is to provide a joined-up recovery experience with clear communication and continuity throughout the process.
That means fewer handovers, fewer misunderstandings and one professional team helping guide your recovery.
What does this mean for you?
Recovering from property damage isn’t simply about settling an insurance claim.
It’s about helping you return to normal life as smoothly as possible.
Our approach is designed to reduce unnecessary stress by bringing together professional claims assistance, specialist recovery services and reinstatement expertise when required.
Every claim is different, and the support provided will always depend on the circumstances of your claim and the services you choose to use.
Transparency is important
We believe clients should understand exactly how our businesses work together.
M&D Specialist Cleaning Services and M&D Building & Construction North East Ltd are associated companies operating alongside Imperial Claims Consultants.
Where we recommend services provided by those businesses, or by contractors from our approved network, we’ll explain the relationship clearly before you make any decision.
If you prefer to use your own contractors, we’ll explain the options available to you and how that may affect the way our service is provided.
Why clients choose Imperial Claims Consultants
Many of our clients tell us they value having one professional team helping to guide them through one of the most stressful experiences they have ever faced.
From the first notification of damage through to the completion of recovery, our aim is simple:
To help make your recovery as straightforward, well-managed and stress-free as possible.
From Disaster to Recovery. We’ve got you.
