We primarily help property owners and businesses across the North East of England and surrounding areas.
Imperial Claims Consultants is based in Chester-le-Street, County Durham, and we assist homeowners, landlords, property investors and businesses with property insurance claims across the wider North East region.
Which areas do you cover?
Our operating area extends approximately 75 miles from our Chester-le-Street office, depending on the circumstances of the claim and the assistance required.
This includes many areas across County Durham, Tyne and Wear, Northumberland, Teesside and surrounding parts of the North East and North Yorkshire.
If you are unsure whether we cover your area, contact us and tell us where the damaged property is located.
We will confirm whether we are able to assist.
Does the type or size of claim affect where you can help?
It may.
The assistance required can vary considerably between property insurance claims. A major fire, significant flood or complex commercial property loss may require a different level of involvement from a smaller residential claim.
We will consider the location of the property, the circumstances of the loss and the type of professional assistance required when deciding whether we are able to help.
What types of property do you help with?
We may be able to assist with property insurance claims involving:
- homes and residential properties;
- rental and investment properties;
- commercial premises;
- industrial properties; and
- other insured buildings and property interests.
Whether we are able to assist will depend on the circumstances of the claim, the insurance policy and the service required.
What if my property is outside your usual operating area?
Please still contact us.
In some circumstances, we may be able to consider a claim outside our usual operating area, particularly where the nature or complexity of the loss requires specialist claims assistance.
We will review the circumstances and tell you honestly whether we believe we are able to provide the appropriate level of support.
If you’ve suffered property damage and are unsure whether we cover your area, simply get in touch. Tell us where the property is and briefly explain what has happened. If we can help, we’ll explain how. If we can’t, we’ll do our best to put you in touch with a reputable, FCA-authorised loss assessor who may be able to assist. We believe finding the right help is more important than simply turning someone away.
